Refund & Return Policy

At ShieneRide, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.

30-Day Return Period

You have 30 days from the date of deliveryto request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Not be damaged due to customer misuse or improper handling
• Include proof of purchase or the original order number

How to Request a Return

To request a return, please contact us at:

support@shieneride.com

Please include:

• Your order number
• The reason for the return
• Photos or videos of the product, if applicable

Do not send an item back before contacting our support team and receiving return instructions.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by our responsibility, the customer is responsible for the cost of return shipping.

If the return is approved because the product arrived damaged, defective, or incorrect, ShieneRide will review the situation and determine the appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We will review your request and, where appropriate, offer a replacement, refund, or another suitable solution.

Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used or installed
• Have been damaged through misuse
• Are missing original components or packaging where required
• Cannot be returned for hygiene or safety reasons where applicable

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@shieneride.com.

We cannot guarantee that an order can be cancelled once it has entered processing or has already been shipped.

If the order has already been shipped, the standard return policy will apply.

Return Address

Approved returns must be sent to the return address provided by our support team.

Return address: [TO BE PROVIDED]

Customers should not send returns to the address of the fulfillment or shipping provider unless specifically instructed by ShieneRide.

Refund Processing

Approved refunds are normally processed within a reasonable period after the returned item has been received and inspected.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@shieneride.com

We are happy to assist you.