Shipping Policy

At ShieneRide, we are committed to providing reliable and convenient shipping for every order.

Free Shipping

We offer FREE TRACKED SHIPPING on orders to eligible destinations.

Shipping costs are included in the product price, so you will not be charged an additional standard shipping fee at checkout.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive tracking information when available.

Estimated Delivery Time

Our estimated delivery time is:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, carrier, customs processing, weather conditions, holidays, and other circumstances outside our control.

Shipping Destinations

We currently ship to many destinations worldwide, including:

• European Union countries
• United States
• Australia
• United Kingdom
• Canada
• And other available destinations shown at checkout

Shipping availability may vary depending on the product and destination.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after the order has been dispatched.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and local regulations.

Any applicable customs duties, taxes, or import fees that are not included at checkout are the responsibility of the customer.

ShieneRide is not responsible for delays caused by customs clearance.

Delivery Delays

Although we aim to provide the estimated delivery times above, delays can occasionally occur due to circumstances beyond our control, including:

• Customs processing
• Carrier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information
• Other unforeseen shipping issues

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us at support@shieneride.com and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@shieneride.com with your order number and relevant details.

We will work with the shipping carrier and our fulfillment partner to investigate the issue and determine the appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@shieneride.com

We are happy to help.